Support

Licenses, trials and updates

Where is my license key?

On the thank-you page right after checkout, with an Open in Zouti Photos button that hands it to the app, and on your Polar purchase page whenever you need it again. The order email links there too. Sign in with the email you used at checkout; Polar sends a one-time code, no password.

How do I enter the key?

Open Zouti Photos and choose Zouti Photos ▸ Enter License Key…, paste it, click Activate. The Open in Zouti Photos button on the thank-you page fills the key in for you; the app still waits for you to click.

The app says the key is not found.

Check the key against your purchase page: the most common cause is pasting the order number instead of the key, or a key that was rotated on the purchase page (rotating issues a new key and retires the old one). If the order was refunded, the key no longer works.

The app says the activation limit was reached.

One key covers three Macs at once. Free a seat with Deactivate this Mac in the License window on a Mac you no longer use, or remove that Mac from your Polar purchase page; then activate again.

I got a new Mac.

Enter the same key. If you are at the limit, deactivate the old Mac first, from it or from your purchase page.

Does it work offline?

Yes. An activated copy checks its key with Polar about once a month when it can. If it can't connect, it stays licensed. The full-featured 14-day trial also works offline.

Can I get a refund?

Yes, within 14 days of purchase, no questions asked. Email support with the address from your order. The refund is issued through Polar and takes up to ten days to reach your card. The app confirms the refund with Polar in two checks at least a day apart. Your current session continues; the license change takes effect at the next launch.

I bought on the Mac App Store. Do I need a key?

No. The App Store copy is licensed by the App Store: no trial, no key, and updates arrive through the App Store. This page is about the copy downloaded from zouti.app.

Can I switch between the App Store and zouti.app versions?

They are separate purchases. A license key from zouti.app unlocks only the copy downloaded from zouti.app, and an App Store purchase unlocks only the App Store copy, so moving from one to the other means buying a second copy. Your flags, saved queries and settings carry over either way; install only one of the two at a time.

Where are updates?

The zouti.app copy updates itself: Zouti Photos ▸ Check for Updates…, or say yes when it asks to check automatically. Include Beta Updates opts in to pre-release builds.

Something else is wrong.

In the app, Help ▸ Send Feedback… writes an email with the app's log and version already attached, which is the fastest way to a fix. The subject line and the first sentence are yours; the rest is diagnostics.

The terms of the license are on the license page; what the app does with your data is on the privacy page.